Copthorne Downtown by Millennium

My daughter and I stayed here for 5 nights and had the best hotel experience ever. Indaa greeted us with a one night upgrade which felt really nice after a long flight. The bellmen were incredibly nice the entire time and were super helpful. Vineesh, Soloman, the valet people were friendly as well. Allan was always attentive to our needs and helped with every question we had. Basheer in the restaurant with his smile made our mornings very pleasant. I am especially grateful to Hamza who bent over backwards to make our stay perfect in every way possible. He always anticipated our needs, helped with recommendations and tickets and he even made sure we got home safely. His professionalism is exceptional. I wish more people like him would work in the hospitality industry and I hope all these people are appreciated by their managers as well. It is difficult to mention everybody's name, but this hotel definitely picked a great bunch of people working for them. It was also very clean, great location downtown, and equipped with all convenience needed in the bathroom, they even had an iron in the room. The bed was very also comfortable. Housekeeping staff was also very friendly and hard working. This place exceeded our expectations in every aspect. Thank you so much.

+ Professionalism and kindness from the staff from housekeeping (Asan) to the front desk to the kitchen and service + Variety and quality of food during breakfast and dinner + Access to the rooftop pool and gym + Location of the hotel and accessibility to all necessary services + Comfortable bed, washing machine and room amenities + Room soundproofing Overall off-season rating 9/10.

Very comfortable stay during my time at Copthorne Downtown. The room was spacious and had a comfortable bed. The breakfast was also great and is worth spending money on. The location also seemed to be in a good spot that was close to a lot of the tourist locations. I also arrived earlier than expected but the staff were able to accommodate an early check in for me.

We had a fantastic stay at this hotel! From the moment we arrived, the experience was exceptional. At check-in, we were warmly welcomed by Ihdaa at the front desk. She was incredibly friendly, cooperative, and made us feel right at home. What truly stood out was her thoughtful gesture—she surprised us with a wonderful upgrade that made our stay even more enjoyable. Her professionalism and warmth set the tone for our entire visit. The hotel itself was clean, comfortable, and well-located, but it was the outstanding service, especially from Ihdaa, that made it memorable. Highly recommended!

01. The reception staff, particularly Payel and the other male colleague, were exceptionally respectful and kind throughout our stay. 02. Two staff members at the entrance were incredibly helpful with language assistance and displayed great kindness. 03. The cleaner on the 15th floor was also very kind and respectful, ensuring a pleasant experience. 04. I don't often have a "luxurious" appearance, and in many hotels I've visited, from the most basic to even 7-star establishments, I've felt uncomfortable due to the way I was treated and spoken to. However, at your hotel, I did not experience any of that, and I truly appreciated the respectful and welcoming atmosphere.